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Legal Administrator

Full Time (Monday – Friday 09:00am – 17:30pm)

Reporting to the Practice Manager

Here at Proximo we have exciting opportunity for a Legal Administrator to join our growing team in Chester. We offer a competitive salary, great benefits, fun work environment and best in class training, development and career opportunities.

We are a leading Claims Management and Credit Hire Company based in Chester delivering services to the motor trade. We are renowned for the level of service we offer our customers and are one of the fastest growing brands in our industry with exciting plans for the future!

Our strapline is ‘forward thinking’ and we truly believe in this and relate it to everything we do. We are a growing and motivated business built on a foundation of talented individuals led by our hands-on and involved MD.

We understand that the right working environment, culture, support, training, career opportunities, reward and fun will enable you to be successful and happy. This is why we offer in-depth training and support and great career progression. Our culture is a fun, work hard play hard one with an upbeat, vibrant, positive office with a team focus and ethic. We have regular company events and the legendary Dominoes pizza day at the end of every month. (Other pizza brands not allowed!)

Our team is amongst the very best in the industry. The quality of our staff moulds the quality of the company and the high standard of service we offer.
We support, recognize and reward personal development, which is why our employees are committed to us as much as we are committed to them.

As our Legal Administrator we don’t just invest in you, we will provide you with all the latest technology, support and knowledge to help you maintain and deliver excellent service to our customers.

Key Responsibilities and Accountabilities

•Taking the transfer (hot key if possible) from FNOL team to the PI team
•View electronic files set up by FNOL and complete client and conflict checks
•Taking detailed instructions from the client re injury and loss
MID Searches if necessary
•Ensuring the client understands the CFA Process and that the correct Legal Expenses Insurance Policy is in place
•Arranging Isign appointment and monitoring to ensure the client signs up
•Entering the new claim (CNF) onto the RTA Portal or send LBA
•Monitoring the claim on the portal and after admission/denial etc. then allocating to Stage 2 fee earners
•General administration tasks for the PI Administration team
•General administration tasks on behalf of the practice in the absence of the practice administrator or as and when needed.
•Other duties as agreed with the Line Manager as and when required.


Skills, knowledge, qualifications required for job

If you have the passion, drive and ambition to make a difference and have the following skills, experience and attributes this could be the role for you:

•Basic administration skills
•Excellent written and verbal communication, organisation and multitasking skills
•Strong IT skills
•Ability to work under own supervision.

Customer Services Advisor

Full Time (Monday – Friday 09:00am- 17:30pm)
Part time (evenings (17:30pm- 20:00pm & Weekends 10:00am- 16:00 pm)

Here at Proximo we have exciting opportunities for Customer Service Advisor’s to join our growing team in Chester. We offer a competitive salary, great benefits, fun work environment and best in class training, development and career opportunities.

We are a leading Claims Management and Credit Hire Company based in Chester delivering services to the motor trade. We are renowned for the level of service we offer our customers and are one of the fastest growing brands in our industry with exciting plans for the future!

Our strapline is ‘forward thinking’ and we truly believe in this and relate it to everything we do. We are a growing and motivated business built on a foundation of talented individuals led by our hands-on and involved MD.

We understand that the right working environment, culture, support, training, career opportunities, reward and fun will enable you to be successful and happy. This is why we offer in-depth training and support and great career progression. Our culture is a fun, work hard play hard one with an upbeat, vibrant, positive office with a team focus and ethic. We have regular company events and the legendary Dominoes pizza day at the end of every month. (Other pizza brands not allowed!)

Our team is amongst the very best in the industry. The quality of our staff moulds the quality of the company and the high standard of service we offer. We support, recognize and reward personal development, which is why our employees are committed to us as much as we are committed to them.

As our Customer Service Advisor we don’t just invest in you, we will provide you with all the latest technology, support and knowledge to help you maintain and deliver excellent service to our customers. We are currently looking for a number of advisors to join several teams within our business - The first notification of loss reporting team, the claims investigation team, recoveries team and the vehicle hire team.

Skills, knowledge, qualifications required for job

If you have the passion, drive and ambition to make a difference and have the following skills, experience and attributes this could be the role for you:

- A high level of organisation
- Exceptional communication skills, previous customer service experience of working within a telephony environment is essential
- Proficient with PC skills
- Capable of gathering, organising and managing information
- Experience of working in a faced paced working environment, working within a contact centre is desirable however not essential.
- Ability to multi-task & deal with several actions/ cases simultaneously
- Team working and working to tight deadlines
- Must be a Driver or currently learning to drive
- Working within a Motor Claims/Insurance Industry is desirable however not essential.

If you feel that you tick the boxes and could be our next Customer Service Advisor, we would love to hear from you!

So don’t delay, apply now to become our Customer Service Advisor…

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